Shipping Policy

Thank you for choosing METAL! We strive to ensure a smooth and transparent shipping experience. Please review the following terms to understand how we handle order processing, delivery timelines, and related services.

​​1. Order Processing Time​​
All orders are processed within ​​3 business days​​ (excluding weekends and public holidays) after payment confirmation. During high-demand periods (e.g., holidays or promotions), processing may take slightly longer, but we will notify you promptly of any delays.

​​2. Shipping Methods and Delivery Estimates​​
Once shipped, orders typically arrive within ​​5–15 business days​​, depending on the destination and carrier. Delivery times are estimates and may vary due to factors beyond our control, such as customs clearance, weather, or carrier delays.

 

​​3. Pre-Order Items​​
Pre-order items require ​​30 business days​​ to process and ship. You will receive a confirmation email with the estimated shipping date upon purchase. Pre-orders are shipped separately from regular orders unless combined at checkout.

​​4. Shipping Costs​​
Shipping fees are calculated based on order weight, destination, and selected service. We offer ​​free standard shipping on orders over $600. Exact costs are displayed at checkout.

​​5. International Shipping​​
We ship globally! International orders may incur customs duties, taxes, or fees, which are the ​​customer’s responsibility​​. Delivery times for international orders vary by country (typically 10–20 business days). 

​​6. Order Tracking​​
After shipment, you’ll receive a tracking number via email. Use it to monitor your package’s progress through our carrier partners (e.g., UPS, USPS, or DHL). Allow ​​24–48 hours​​ for tracking information to activate.

​​7. Lost or Damaged Packages​​
While rare, issues can occur. If your package is lost in transit or arrives damaged, contact us within ​​14 days​​ of shipment at [insert support email]. We will work with the carrier to resolve the issue promptly.

​​8. Returns and Refunds​​
We accept returns within ​​30 days​​ of delivery. Return shipping costs are borne by the customer unless the item is defective or incorrect. See our [Return Policy] for full details.