Return Policy
Return Eligibility
You may return products within **30 days** of receiving your order if the following conditions are met:
- The product has not been used, opened, and is still in its original packaging.
- The product is not damaged, stained, or scratched.
- A valid purchase receipt (order number or invoice) is provided.
1. 退货资格
如果您对购买的商品不满意，您可以在收到商品后的**30天内**申请退货。退货条件如下：
- 商品未使用、未开封，并且保留原包装。
- 商品未被损坏、无污渍、无刮痕。
- 提供有效购买凭证（订单号或收据）。
2. Non-Returnable Items
The following items cannot be returned:
- Used or opened products.
- Customized or personalized products.
- Non-product items, such as gift cards.
2. 不可退货商品
以下商品无法退货：
- 已开封或已使用的商品。
- 定制或个性化商品。
- 礼品卡等非商品。
3. Return Process
- You can submit a return request through our website or customer service.
- Please provide your order number, a description of the product’s condition, and photos (if applicable).
- We will provide a return label and further instructions for returning the product.
- Please ensure the product is securely packaged for return.
3. 退货流程
- 在退货期限内，您可以通过我们的网站或客户服务提交退货申请。
- 请提供订单号、商品状态描述及照片（如有）。
- 我们将为您提供退货标签和进一步的退货指示。
- 请确保退货商品安全包装并按照指示寄回。
4. Refunds
- Once the returned product is received and inspected, we will issue a full refund.
- Refunds will be processed through the original payment method, and it may take **7-10 business days** for the refund to be completed.
4. 退款
- 一旦我们收到退货商品并确认符合退货条件，您将收到全额退款。
- 退款将通过原支付方式处理，退款时间可能会因支付方式不同而有所延迟，通常需要**7-10个工作日**。
5. Exchanges
We currently do not offer direct exchanges. If you need to exchange a product, you must first return the item and then repurchase the desired product.
5. 换货
目前我们不提供商品换货服务。如果您需要更换商品，请先退货并重新购买所需商品。
6. Damaged or Defective Items
If your product arrives damaged or defective, please contact us promptly. We will offer a refund or replacement for the item.
6. 损坏或有缺陷的商品
如果您的商品在运输过程中受到损坏或发现质量问题，请尽快联系我们，我们将为您提供全额退款或换货。